How to Use Silence as a Leadership Tool | Emotional Intelligence in Business
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About this episode
In this video, we talk about the overlooked power of silence in leadership, sales, and client relationships, especially for service-based business owners.
We explore how speaking less can actually increase your authority, why over-talking is often driven by low-level anxiety, and how to hold space without feeling the need to constantly fill it.
This is for anyone who’s ever felt the pressure to prove themselves, explain too much, or overperform in conversations, and wants to lead from grounded presence instead.
🔎 In this video, we talk about:
How anxiety shows up as over-talking in client conversations
The difference between over-delivering and over-speaking
How silence builds trust and authority in sales
Why over-following up can push clients away
How to improve client debriefs and check-in calls
The art of listening 80% and speaking 20%
Choosing not to interrupt or rescue during client processing
How to plant seeds without giving unsolicited advice
Learn More about the Human to Human programs here: https://www.dominikalegrand.com/programs-1
Get every episode summarized
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