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About this episode
A beachfront resort in peak season puts plenty of pressure on a hotel team. The GM of the Holiday Inn Resort Fort Walton Beach found a way to keep hers.
Sandy Beebe-Osipov joins me on No Vacancy and tells me she went more than a year without hiring a housekeeper because not a single team member quit. That's a remarkable #HotelLeadership stat in a business that constantly wrestles with turnover.
Her approach isn't complicated. Sandy connects with employees, runs daily huddles, sets expectations and keeps her team focused on the guests enjoying everything from the beach and lazy river to face painting and mermaid classes.
Great #Hospitality starts with people who actually want to stay and deliver it.
Hear why Sandy's housekeeping team stayed when so many hotel teams struggle with turnover.
Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
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