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About this episode
True luxury means not having to think about the details.
Almando Rigby, general manager of Windjammer Landing in Saint Lucia, joins me on No Vacancy to explain why today's #LuxuryTravel guest expects a hotel to understand what they want before they ever have to ask.
That creates an interesting challenge. Hotels now have more technology, data and AI at their disposal, but Almando argues that the most memorable #GuestExperience still depends on something much more human.
His perspective on what technology should do — and where people still make the difference — says a lot about where #LuxuryHospitality is heading.
Hear how Almando thinks about creating the kind of trip where the guest simply gets to enjoy it.
Thanks so much to Actabl for supporting this podcast. Actabl gives you the power to profit. Visit Actabl.com.
Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
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