ServiceNow Series E198: David McInnes, ServiceNow Engagement Manager & Andrew Ortiz, ServiceNow Practice Director at AdvizeX

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.

David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.

In the episode, David and Andrew discuss:

In the episode, David and Andrew discuss:

0:00 Andrew’s background and role expanding Advizex’s reach and expertise

3:58 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience

6:02 Building lasting partnerships through customer-focused solutions at Advizex

9:46 Managing ServiceNow implementations and customer success

11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow

17:03 How IT-focused engagement managers support ServiceNow projects and integrations

18:35 Expanding ServiceNow, AI, government, security and data insights

21:27 Focus on AI in ServiceNow, training and customer adaptation

22:46 Their customer-focused, communication-driven hiring for effective solutions