How Hotels Cut Laundry Costs by 30%

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1:00Everybody's your hospitality friend Glenn. I got Bart Beggley of Integrity and Laundry Services. I'm here at their home office to help you understand total linen solution. Completely different way of thinking about how you're handling all of your linens. Bart, so great to see you. Great to be on. So how does all of this stuff work? Because it's kind of mind blowing. You're actually taking all of the laundry facilities out. You're taking the ownership responsibility out. And you're making sure customers always have clean towels and sheets. Sounds pretty cool to me. Great question. We're asking this a lot. We've got to devise a total linen management program. So we saw a huge need for a number of different things. One, a steady supply chain. Two, it was to have a uniformed way to satisfy the needs of the requirements for all of your brand standards. So we took that into consideration also. And how do we get something that's serviceable on a regular basis that eliminates all the other headaches that they're experiencing now? So many headaches. And I just think about all of the hours that the housekeeping teams are focused on these

2:04issues when they could be helping guests or cleaning rooms. Correct, correct, correct. And that's what we saw. So we saw, we started off as a COG, a customer owned goods company. And we found that to be very cumbersome. It was hard because let us think about this. We had hundreds of hotels, right? So we're bringing in all their linen, having separate and you saw our plan a huge, right? So we're doing 50 million pounds. So when you're sitting there trying to separate a 200 or 300 room hotel, right? Try to be efficient as you possibly can. So this is from one major franchiser. This is from another and this is from this owner. That's from another. That's extremely confusing. Now you eliminated all of that, which helps reduce costs because now hoteliers no longer have to own or worry about the linens. You provide every. Correct, correct. And it's a continual supply. Right. We always have it. So there's no shortage. We're actually the seventh largest customer, standard textile, which is the largest in the US. Oh, everybody knows that. Right. And they developed, they helped me develop the whole integral like brand, right?

3:04So we went through, we spent three days and since then at Ohio developing this brand. So it's a well thought out brand. Right. Meeting and exceeding all of the brands, no matter what you're with, a full service hotel, a focus service hotel or even a boutique hotel. That is correct. So we eliminate the need. You never have to worry about linens supplies ever again. There is no shortfalls. We also had technology. So we went a step further and we actually developed our own software. So we have our own branded software that actually goes and works with their reservation systems. So we see when somebody checks in, it comes into our system. We see that there's a check in. We know when the checkout is. We know what their requirements are on a per day, per day basis. So then we have to call it. So you know on Sunday, they're at 47% occupancy on Tuesday. They're at 93% occupancy and you make sure that they have everything they need. Plus an emergency supply. So there's no problems. That's correct. We keep an on site inventory for them and no charge until they utilize it. So there's not like extra cost rainy given time.

4:06So we work exactly with our operations. So their revenue meets their expenses all the time. And no need for extra unforeseen kept extra climates either. Right. It all goes away. Also you're eliminating the need to buy the equipment you're needing. You're eliminating the need to power all of that equipment. You're eliminating the need to fix all of that equipment. And you're also eliminating the possibility that your overworked team is not fully loading all of the machines and running as few cycles as possible. That's correct. And we're seeing up to 30% savings in actual laundry linen cost on an annual basis. Which is huge. When you start looking at a per cost room. a couple dollars that we're saving on a pure occupied room night expense. And every room in your hotel, every day of the year, that starts up to yield real savings while increasing employee engagement and just making life a lot easier for everybody. Bart, am I missing anything? Here, sounds like you got us, but I think we're missing one thing. How can you supply linens for the House of Resort Pool Club in small cast? I got four bedrooms.

5:07All right, everybody, thanks so much for watching. Watch share, subscribe. Love you guys. See you at SLLC.