Futurum Live! from the Show Floor with Salesforce's Sameer Abhinkar at Enterprise Connect 2023

In this episode of our Futurum Live! From the Show Floor Video Series, Shelly Kramer had a great conversation at Enterprise Connect 2023 with Salesforce's Sameer Abhinkar, Director, Product Management, Service Cloud Einstein. Her conversation with Sameer followed his keynote session, where he shared product updates on Salesforce's Einstein GPT.

Sameer walked us through the key elements of his keynote presentation, explaining what Einstein GPT is and how customers are using and can be using it.

They explored some use cases that customers are asking for, and where they can see some immediate benefit with Einstein GPT, especially when it comes to large language models.

Lastly, Sameer shared his thoughts on what customers should keep in mind as they want to get started with generative AI in general and with Einstein GPT in particular, as well as some insights on what he sees ahead for the industry as a whole, and on customer experience in particular.