Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Notable Guests
Episodes (41)
Podcasting As Proactive Customer Support
Happy to Help | A Customer Support Podcast
What You Should Actually Measure in Support with Meghan Gallagher
Happy to Help | A Customer Support Podcast
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Happy to Help | A Customer Support Podcast
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" R...
Happy to Help | A Customer Support Podcast
Practical Uses of AI in Customer Support with Craig Stoss
Happy to Help | A Customer Support Podcast
Using Psychology to Thrive in Customer Support with Melody Wilding
Happy to Help | A Customer Support Podcast
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Happy to Help | A Customer Support Podcast
Finding Excellent Customer Support Agents in Unlikely Places
Happy to Help | A Customer Support Podcast
How Intentional Gifting Creates Loyal Customers with Sarah Betts
Happy to Help | A Customer Support Podcast
Turning Customers into Superfans with Brittany Hodak
Happy to Help | A Customer Support Podcast
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
Happy to Help | A Customer Support Podcast
Remote Support Team Management with Erica Clayton
Happy to Help | A Customer Support Podcast
Live Demos, Orientations, and Reducing Support Tickets Through Customer Educatio...
Happy to Help | A Customer Support Podcast
The Role of AI in Customer Support with Conor Pendergrast
Happy to Help | A Customer Support Podcast
Journey Mapping the Customer's Experience with Stacy Sherman
Happy to Help | A Customer Support Podcast
Balancing Inbox Coverage and Support Projects with Chase Clemons
Happy to Help | A Customer Support Podcast
How to Build and Maintain an Effective Knowledge Base with Mat Patterson
Happy to Help | A Customer Support Podcast
Communicating Effectively with Developers and Tech Support
Happy to Help | A Customer Support Podcast
5 Easy Ways to Instantly Improve Your Customer Service in 2025
Happy to Help | A Customer Support Podcast
Lessons from 20 Episodes of Happy to Help
Happy to Help | A Customer Support Podcast
Cultivating a Healthy Support Team with Suneet Bhatt
Happy to Help | A Customer Support Podcast
How Whole Company Support Improves Products and Processes with Kristi Ernst Thom...
Happy to Help | A Customer Support Podcast
Crisis Management Tips for Customer Success Teams
Happy to Help | A Customer Support Podcast
Customer Support Strategies for a Stress-Free Holiday Season
Happy to Help | A Customer Support Podcast
Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
Happy to Help | A Customer Support Podcast
How to Write Remarkable Emails for Customer Support
Happy to Help | A Customer Support Podcast
Strategies for Understanding and Implementing Customer Feedback with Chase Clemo...
Happy to Help | A Customer Support Podcast
The Importance of Finding Your Community with Sarah Hatter
Happy to Help | A Customer Support Podcast
Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
Happy to Help | A Customer Support Podcast
The Art of Training New Hires Efficiently
Happy to Help | A Customer Support Podcast
The Power of Kindness in Support and Leadership with Sarah Caminiti
Happy to Help | A Customer Support Podcast
How to Add After-Hours Customer Support for Small Teams
Happy to Help | A Customer Support Podcast
Strategies for Working With Angry Customers
Happy to Help | A Customer Support Podcast
The Evolution of Buzzsprout Support
Happy to Help | A Customer Support Podcast
Tips for Hiring a Stellar Customer Support Team
Happy to Help | A Customer Support Podcast
Setting Brand-Aligned Support Tone That Turns Customers into Fans
Happy to Help | A Customer Support Podcast
Establishing Communication Goals for Your Support Team
Happy to Help | A Customer Support Podcast
From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty
Happy to Help | A Customer Support Podcast
The Transformative Power of Empathy in Customer Support
Happy to Help | A Customer Support Podcast
We're Happy to Help
Happy to Help | A Customer Support Podcast