Remote Support Team Management with Erica Clayton
About this episode
We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams.
Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on:
- Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)
- Creating effective onboarding processes
- Preventing remote burnout
- Fostering social connection without micromanaging
- Developing communication routines that actually work
Erica shares lessons from leading distributed support teams at companies like TuneCore and offers real-world advice on tools, processes, and leadership mindset shifts that help remote teams succeed.
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
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