The Evolution of Buzzsprout Support
About this episode
In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support.
From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes.
As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success team, and Kevin and Priscilla talk about what that looks like and how to navigate those changes within a growing team.
Mentioned in this episode:
Happy to Help - Episode 5: The Right Tone for Remarkable Support
Buzzcast - Episode 46: The Day Podcasts Stopped
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
Get every episode summarized
Each time Happy to Help | A Customer Support Podcast publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Happy to Help | A Customer Support Podcast
Podcasting As Proactive Customer Support
Happy to Help | A Customer Support Podcast
What You Should Actually Measure in Support with Meghan Gallagher
Happy to Help | A Customer Support Podcast
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Happy to Help | A Customer Support Podcast
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" R...
Happy to Help | A Customer Support Podcast