Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership

0:00They did a study of ASC certified technicians versus non-certified. This was nationwide, 40% higher productivity, ASC certified versus non-certified. Looking at, come back. So now you're talking to the customer, right? Nothing worse as a customer that I go in again to repair and it was more expensive than I thought it should be. And then I got to bring it back again. Are you kidding me, right? That is a terrible experience. So 60% fewer comebacks, certified versus non-certified. Now, attrition was another interesting one that ties into what we were talking about earlier. 30% less attrition. What's the connection? Well, there is. You think about it as like, well, guess what? They're more productive. They're making more money. They're a better technician. It's just a better experience for them. They're going to be less likely to leave your shop. That's the reality of it. That's the reality of it. That's the reality of it. That's the reality of it. That's the reality of it. That's the reality of it. That's the reality of it.