The Mobile Service Revolution with Nolan Armpriester

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an insightful conversation about dealership leadership, fixed operations, mobile service, customer retention, and why the future of automotive service is happening outside the four walls of the dealership.

Drawing on decades of experience working his way from service advisor to general manager, Nolan shares how process, accountability, and people-first leadership have shaped his career. He explains why the best leaders create systems that empower their teams, why dealership culture starts with leadership, and how treating employees like family ultimately creates a better customer experience.

The conversation also dives deep into one of the fastest-growing opportunities in fixed operations—mobile service. Nolan explains why many dealerships mistakenly believe mobile service doesn't "pencil," how it creates new revenue streams through retail and commercial fleet customers, and why convenience is quickly becoming the biggest competitive advantage in automotive service.

We talk about:
• Why leadership is different from management
• Building a process-driven culture that creates accountability
• Why employees come before customers
• The biggest financial opportunities dealers overlook
• How mobile service is transforming fixed operations
• Why pickup and delivery increases customer retention
• Growing commercial fleet business through mobile service
• Why convenience is becoming the future of dealership service
• The importance of vendor partnerships over vendor relationships
• Lessons learned from ASOTU CON and the Year of the Human

Nolan also shares practical advice for dealerships looking to launch mobile service, improve technician productivity, strengthen dealership culture, and build long-term customer loyalty through better leadership and operational discipline.

His message is clear: the dealerships that win tomorrow won't simply have better technology—they'll have stronger leaders, better processes, and a relentless commitment to creating convenient, relationship-driven experiences for both employees and customers.

This is a must-listen conversation about dealership leadership, mobile service, fixed operations, customer retention, fleet service, accountability, dealership culture, and the future of automotive retail.

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Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!

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