4 Ideas to Build Rich Relationships [Hint: STOP Checking Your Phone!]

0:00Hi, it's Robin Sharma and welcome to Daily Mastery. This is my short form podcast. We're all walk you through the insights, methodologies and tactics that I've shared with many of the world's most successful people as their mentor, including celebrity billionaires, NBA superstars, world-class artists, and global humanitarians. I hope you find great value in today's episode. Now, legendary leaders build rich relationships. I'm going to get into the first idea. It's a simple one, but it's so rare in the world that we live in right now, and it's have great manners. Peter Drucker, the great management guru, said, good manners are the lubricant of an organization. Please means I appreciate you. Thank you means I respect you. I want you to think about that, please. So, please, and thank you in this world where people often use foul language, and then they normalize

1:02it because they talk about it so much, and they use it so often. Good manners, please. Thank you. Simple curses. Write that down. Curdacy. Because it's so uncommon. It will allow you to be a standout versus a fitting. It will allow you to be unforgettable and memorable in the eyes of the people you follow and interact with. Second idea is to use people's names, Dale Carnegie in the iconic book, How to Win Friends and Influence People, said someone's name is the sweetest sound to their ears. And yet, so few people, when they're relating to someone, whether it's a teammate, whether it's a family member, whether it's a supplier, whether it's an investor, whether it's a stranger on the street, use their names. You don't want to do it too often. Sometimes you go to a hotel. And every second word is your name, and they're using someone's name without any good judgment. Do it in a respectful way. As always, do it sincerely, never to manipulate, but use people's names.

2:07It's a sign of respect. Idea number three, to build great relationships, rich relationships, strong relationships, enduring relationships, is to be present. The greatest gift you can give your family is the gift of your presence. The greatest gift you can give your team is sincere presence and good listening. Listen not only from your head, but from your heart. Be present when someone is talking. Listen at a cellular level. Even take a pause after someone has said something this is so uncommon, but take a pause to process their information. So they feel hurt. Being present, the worst thing you can do is pull it through device and I see this all too often. People doing business meetings, doing business lunches, and the phone is in front of them, and they're checking their phone. That sends a message to the person who's talking or the person you're with that. Someone else and something else is much more important to them. In your job as a leader and a relationship builder is to make people feel bigger in your presence. The greatest states people,

3:14what do they do? When they are with you, they make you feel like nothing else matters, and you're the most important person in the world. Practice this skill because relationships are important. Build the relationship and the money will follow itself. So all too often, what business people do is they're more concerned about the commodity and the transaction. Don't do that. And I know you wouldn't, but remember that take care of the relationship and the money will take care of itself. Build relationships. Do it sincerely. Idea number four to build rich relationships. Idea number four. What is it? It is keep your promises. So when you keep a promise at a world of broken promises where people treat their promises very lightly because they don't have self-awareness the importance of promise keeping. I want you to be a world-class promise keeper. You say, I'll introduce you to this person when you get back to the office after our business meeting, send the introduction. If you say to someone, I just read this book. Maybe it's the

4:19meditations of Marcus Aurelius. Maybe it's Atlas Shrugged by Iain Rand. Maybe it's Hope for the Flowers by Trinus Pauling. Maybe it's Think and Grow Rich by Napoleon Hill, which is so much more a book about making life and a book about making money. Maybe it's long walk to freedom, which is the autobiography of Nelson Mandela. Maybe it's Walter Isaacson's amazing book on Steve Jobs. Make sure if you make a promise to send a book, to make an introduction, to start a project, to follow up, do it. Masters are all about the consistent and excellent follow-up in a world where most people don't follow up. They're able to do something and then they get busy. This is a GCA of gargantuan competitive advantage for you to stand out. And here's the real key. When you keep your little promises and big promises, you build credibility. When you build credibility, you build trust. And people do business with people they trust. People do business with people who follow through. When you trust someone, then you say, okay, you know what,

5:24I'm going to do business with them because I like them. And I know they're going to do what they say they're going to do. And the final idea I want you to think about, idea number five, to build strong relationships as I want you to be. And then courage your versus a discourager. Far too many managers, far too many leaders think that their job is to walk around the workplace and find people doing something wrong. It's amazing to me how few people are world-class encourages. That doesn't mean you're weak. It doesn't mean you're not firm. It doesn't mean you don't have the hard conversations when necessary. It doesn't mean that you can't be a strong leader. You've got to be a strong leader. Having said that, it's been a lot of your time at work every day encouraging people. Saying, you know what, here's your area of opportunity. You never say, here's your mistake. You never want to shame someone. You never want someone to lose face. So be a statesperson leader. And say, here's your area of opportunity to get to the next level.

6:27See the language? Here's your area of opportunity. But always start with, I saw you doing this and you did an amazing job because behavior that is celebrated is behavior that will be repeated. I'll repeat that one again because it's so important. And write this down. Behavior that is celebrated is behavior that will be repeated. And your job is to build a culture of leaders without titles who work at world class and follow you to the mountain top. So you get giant things done not only for you, not for the team, not only for your organization, not only for your community, but for the benefit of a brighter world. So those are five ideas. I want you to start practicing today because ideation with that execution amounts to delusion. Legendary leaders are all about the consistent follow through. Legendary leaders get big things done. Legendary leaders are less about talking and more about doing. Become a master of execution. And people say, Robin, how do I, how do I start? You start. People say, how do I become consistent?

7:31You become consistent. People say, how do I get good at executing? You practice getting good at executing. And as you do it every day and versus being a procrastinator, you start to get things done and this becomes a way of being. And also remember, it's easier to behave yourself into a new way of thinking than think yourself into a new way of behaving. So behave as the leader you wish to be in your mindset will follow your daily behavior. Hi, it's Robin Sharma. I hope you've received strong value from today's episode. I encourage you to read my latest book, The Everyday Hero Man of Festo, which is helping people from right across the world live soaring lives. If you'd like to go into further learning, you can head over to robincharma.com where you can download my free ebook, The World Changers Man of Festo. And when you do that, you'll also get full access to the Everyday Hero Training Formula,

8:33which is a complete system to help you upgrade your productivity, positivity, impact, and the quality of your life. Have an outstanding day.