You Want What On Your Burger?

0:00Burger King is doing a lot differently now, not only are they giving you a creamier man a's a box and a better bun They are doing something at 500 US locations called Burger King AI System is powered by open AI They have a voice assistant in the headphones of every human employee not just the people at the window nope in the Everybody's got a headset everybody's got a headset and the AI voice assistant is named Patti And what Patti does is notify employees for instance when inventory runs low They alert the staff to customer complaints like if you're in the bathroom and it's messy you scan a QR code then Patti We'll whisper in somebody's ear men's room needs some work. There's pee on the floor Somebody missed What they're going to tell you you can scan a QR code in the toilet and say it's terrible and there's no way you can stop it or turn it off

1:03I mean once you're on the clock. You're you're wearing Patti. I guess so. Yeah, you're wearing Patti You can communicate with you at any point there. There may be a way to override but I doubt it appears not yeah Even how's that going over so far they hate it. They are the employees hate it. They customers hate it They you know because it's AI. They're they're pushing customers now. They're pushing back on it. Well, I think there's well That's a matter of customers. They're saying well, this is going to eliminate jobs. This is going to Ilim but I don't know about that because it's just telling you I mean AI is not going to clean the toilet No, you have to do that. There's they're also testing it as a customer service coaching tool It can detect when workers use hospitality phrases like welcome or thank you and we'll tell them say thank you Tell the manager. It'll tell the manager So and so did Robby didn't say thank you. Yep, that's right and that it will help give a score to the employees who don't I don't See this going over well No, I'm yeah, that being said I can certainly see every fast food joint having that in 10 years

2:06But I think there's gonna be a lot of resistance more and more are trying that McDonald's just tried it before with the you know AI ordering and that kind of thing Paddy. Yeah, but that's at the window. That's not with different. That's not somebody and everybody employees You're saying you didn't this guy made a mess of on on table seven. Yep. It does tell the managers that the system Also Can tell you even if something like drink syrup needs attention like there's not enough syrup in the we've had a complaint There's not enough syrup in the soda and they'll say You got something. Oh, yeah, we check the syrup levels over there and sodium sheen How how quickly wouldn't when a burger king employee leaves will he or she run over her headset? It will be instantaneous. They're gonna be very upset but so far the employees have not really taken to yeah This is but now they tested it out and now it's going nationwide Burger King really stepping up now that will it lead to better customer service? We've done this with burger king for 20 years

3:07Not like that. Well, not not hey, I don't know if it'll lead to better customer service Well, I would think it would because you're always being watched you're always on the clock If somebody does to say this restroom is messy you know it immediately somebody just said Uh, right you know it immediately well, they have to scan the QR code, but then you know that it's happening I think it's in me I would be I couldn't imagine being a manager and hearing all the complaints you do Robbie's checking out Jessica's backside. Yeah, you hear all that. Yeah, Robbie's not clean of stuff and you know stocking the ma- the napkins get every bit of that every bit of it Robbie put his junk in the fries Robbie and patty just told me you patty just said you put your junk in the fries You can trust patty good. You go see that. Yeah, look at that. You're gonna trust me. You're gonna trust patty That's exactly that's how it's going to go good that work in the pizza world biggie. You're in the pizza world still Yeah, I mean, yeah I think it'll become a thing But there's not as much customers in your stores, right? No, well pick up is a lot more than delivery

4:09It is, but you're not coming in there. Well, I mean, it's not the same as going in a lot more door dashers now That's right and people don't eat in at the place Even the and there's no drive-through at the pizza place, but still only a couple have them Yeah, you could take off to certain I can see if it's successful at Burger King going to all fast food restaurants Which restaurant has the most fights? Is it Wendy's? Well, I don't know big gang. I don't fights For some reason I still lean McDonald's because there's just a lot of just so many of them Yeah, and I mean, they're just you know late night fights and they're drunks. I only asked because I saw the video the other day It was on bar stool two women were what a burger No, it's at a Wendy's oh was and they were bathed You know you the the video picks up mid riot. Mm-hmm. There's two women sticking their heads through the drive-through window They are coated in Wendy's chili It's in every or if it's in their ears or eye their no their hair and they're tipping over drink containers

5:14They're throwing stuff when they can't and just it's it's like a scene out of a mythological movie all you see is there The top halves of these women through the window like one of those mythological creatures with multiple heads and they're coated in coated in chili I saw something about what a burger somebody came in to either rob the place or mess the place up and the employees took the trash can and started beating him with it They beat him with whatever they had what a beaten yeah, they gave him a what a beaten while he was there. That's right The other story this is now a minute ago. We had the woman at the hotel who put her underwear Through the coffee maker disgusting do you think Would it be worth it for hotels to say hey work taking the coffee makers out I mean if this really is a thing I would take the coffee maker, but it's such a convenience It is like coffee. I mean that I'm really I don't think I never now more and more places have coffee downstairs But they're not always open and you don't want to I mean if you're a coffee drink or one of those cake-up machines If yeah, I'm sure that's something that you enjoy just not even leaving the room and getting it

6:16They say you should replace your underwear every six months Without fail because bacteria and germs stay in no matter how much you wash them You need to replace only man who holds on to everything. Oh, I do not replace mine to wherever six months That's pricey every six months is overkill to me, but the studies say Bacteria hangs on even though you wash them in hot water Aaron you're talking about the robots at the AI at these fast food restaurants go ahead Hey, yeah Real quick Christmas. I'm up here in Ohio trucking. I discovered you guys years ago I really enjoyed listening to you Congratulations, Godspeed all that stuff. Thank you Hey, so I went up to this rally me and my wife She went to you know, she had to have her Starbucks on Sunday. There's a rally's right next door So I thought well, I'm gonna get a cheeseburger. So I grew up to drive through window I could tell it was a robot voice, but I put in a order. I only wanted mayonnaise on it on an hamburger And it got it no problem drove around there was far in the window

7:20I mean they were there for a few minutes Finally, they drove off. I didn't notice they didn't get anything drove up to the window places completely locked up The ticket taker is a ticket thing is all the way down onto the floor in a big pile The place was completely empty, but the robot was still taking orders, buddy What oh my god Wow That's crazy And and but the robot robot was there So it makes you know how to make them cheeseburgers with robots man. I'm telling you about this over That's it. That's it. Yeah, no more fast food workers That's a stunner. Thank you Aaron. I forgot to shut off patty. Yeah, at the rally Exactly, she's still working. Thanks Aaron. That was really nice. What you said to Christopher again I started to cry this soon as he said yeah, I did I missed it up The city's I'm in Ohio and I Good godspeed and all those things. I can't take this call can be a rough weekend You know, that's what they do they come up to him and they say how much they love him. I can't believe you're leaving me with him

8:27Only that's a big one here reliable little beach tomorrow Savannah tonight. That's right. Willie You're giving it AI fast food comment. Go ahead Well, when you when I used to go, I mounted today a couple of I was supervising a couple of old generals The worst job was the window and the reason they went to AI taking the orders because they time you and if you don't They feel I shoot I can never freaking take the order and type it in and get the money It was ridiculous. So and this was just be training for it and but that's why they went automatic now when you go to bulge angles now Uh, they do have a key out some some of them in the front But um a lot of old people a lot of old folks can't handle they don't know how to you know push those buttons And I hate going to McDonald's and using that stupid machine as well. Exactly. I've walked in your shoes, man I get it. I was perplexed by the Kia. What was do you remember your time limit for taking the orders at the bow jankles? It's supposed to be less than a minute and a half. Okay. I mean it is really the average But I used to just I just walked out one day. Goodbye

9:30Yeah, oh there you go I think that's a good idea for biggie. I just can't do it. I can't see myself doing this job in 90 seconds Bye