When you file an atta-boy or a complaint with the VA where does it go. Do completing questionnaires do any good?

Have you ever wondered where the information went when you filled out a VA questionnaire or submitted one of the comment slips around the VA hospital?  Well, wonder no more. The buck stops HERE. Performance improvement gets to see and process all the comments and suggestions, they do not fall into a deep dark hole to be forever forgotten. Believe it or not, they actually solicit ideas from VA patients and their families on how the program could run more smoothly. Listen in to hear Johnathan Esteban, Chief, Performance Improvement Health Administration Service, at one of the largest medical complexes the James A. Haley VA Hospital.  talk about how you can be effective in helping them serve you. Season 2 Episode 15

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