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newsApr 28, 20261:27

TUI Warns Travelers: EU Entry Exit System Causes Hours-Long Airport Delays

About this episode

TUIs European holiday passengers face major passport control delays due to the new EU Entry Exit System (EES) at airports like Faro, Tenerife South, and Palma de Mallorca. The EES, which collects biometric data, is causing lengthy queues, particularly at Schengen borders. TUI is providing clear information and real-time alerts via email, app, text, and FAQs to help travelers navigate the delays.

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TUI Warns Travelers: EU Entry Exit System Causes Hours-Long Airport Delays

Leicester News Today | 2 Min News | The Daily News Now!

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Full transcript

Leicester News Today | 2 Min News | The Daily News Now!TUI Warns Travelers: EU Entry Exit System Causes Hours-Long Airport Delays. Machine-transcribed; use the interactive transcript above to jump the player to any line.

It's April 28th. This is Lester News today, powered by AI. I'm Cory with the story. TUI is hitting up all its European holiday passengers with pre-travel emails about major passport control delays, hitting airports like Pharaoh, Tenerife, South, and Palma de Malorca. The culprit is the new EU entry exit system, or EES, rolling out and causing cues that stretch for hours at spots in Spain and Portugal. This system grabs biometric data, like fingerprints and photos from first-time users, slowing things down big time as it's phased in at Shangan, borders. Airports from Lisbon to Almeria are feeling the crunch, with official warnings to show up extra early for non-Shangan flights. Travelers are dealing with real frustration from these backups, but TUI says it's out of their hands. It's an EU move affecting the whole airport vibe. Still, the impact hits hard on vacation starts, turning smooth arrivals into long waits. TUI stepping up with clear info, nine days out via email, plus app pushes, text, and

real-time alerts before you land or head home. Their site has straightforward FAQs linking to UK and EU sources, and teams are tracking the chaos to tweak support on the fly. They're also easing worries by promising no mis-transfers, even if lines drag, keeping folks chill as this beds in across Europe. They sharp out there and build in that buffer time.

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