About this episode
John Franklin (https://twitter.com/johnisbuilding?la...) and Mateo Lopez sat down with Daniel Chaffey (https://www.instagram.com/dc1andonly/) of CrossFit Louvre (https://crossfitlouvre.com/) to talk about the systems and processes behind running the biggest chain of affiliates in the world.
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Show Notes:
(00:00) Introducing Daniel Chaffey
(7:24) Running the biggest affiliate in the world
(13:17) Servicing his members
(18:25) Member retention strategies
(26:11) The importance of having a front desk receptionist
(31:28) Using a guest register
(35:36) Hiring and training a front desk receptionist
(39:47) Employee compensation and retention
(51:25) Career progression and development for coaches
(1:02:04) Personal training vs. CrossFit
(1:11:49) Outro
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