businessNov 24, 20238:31pending
SDP-004. Always Think About What Happens Before and After Your Service
About this episode
Daniele Catalanotto and Guy Martin discuss principle number four from the Service Design Principles 1-100 book, written by Daniele.
- 00:00 Open
- 00:05 Intro
- 00:43 Why it’s important to zoom out a little.
- 02:17 Open up potential new revenue opportunities
- 03:06 You don’t have to deliver everything, you can refer and recommend others
- 05:39 It’s an act of love
- 08:09 Outro
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