Managing Conflict at Work with Lorraine Segal

In this episode of Management Development Unlocked, Eric welcomes Lorraine Segal. Lorraine owns a company called Conflict Remedy, which specializes in helping leaders navigate conflict more skillfully. She does that through coaching, training, and folding in clear communication along with feedback and releasing resentments. She is also an author and speaker.

In this episode, you’ll hear:

1. What managers should understand about conflict.
2. How she helps leaders manage conflict, and why she loves training to prevent friction at work proactively.
3. How managers can give and receive feedback that’s effective even for highly sensitive people.
4. How to make negative or vague feedback useful without taking it personally.
5. Why miscommunication plays a prominent role in conflict and how to communicate more clearly to avoid conflict.
6. Some of Lorraine Segal’s most interesting management clients and how she helped them manage their conflicts at work.

Connect with Lorraine Segal:

LinkedIn

Website

Blog

Lorraine’s book

Emotional Intelligence by Daniel Goleman

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