How U-Haul Saved $3M By Adding This One Simple Feature
About this episode
Recorded live at MAU Vegas 2026 in collaboration with AppsFlyer, Steve P. Young had a quick conversation with David LoPresti, Director of Consumer Apps at U-Haul, to break down the app strategies helping millions of customers during one of the most stressful moments in life: moving.
David shares how a simple UX improvement inside the U-Haul app eliminated over 600,000 customer support phone calls and saved the company nearly $3 million in operational costs, proving that the best app growth strategies aren’t always powered by AI.
You’ll also learn how U-Haul leverages first-party customer data, improves mobile app onboarding, reduces friction, and creates personalized customer experiences at scale.
If you’re building an app in 2026, this conversation is packed with actionable lessons on app UX, retention, customer experience, and mobile growth.
You'll Learn:
✅ How U-Haul saved millions with one app feature
✅ Why reducing friction increases customer retention
✅ The power of simple UX improvements
✅ App growth lessons from a household brand
✅ Why customer reviews reveal your best product roadmap
Learn more about AppsFlyer's new Mobile Measurement:
Work with us to grow your apps faster & cheaper:
You can also watch this video here:
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