Design is like poetry with Jeremy Kriegal

In this episode, I continue my conversation with Jeremy Kriegel. He talks about

• How UX can help users stay focused and also providing opportunities to take a break or breather to stay productive
• Micro level thinking and system level thinking
• May need local inefficiencies for overall system wide efficiency
• Analogy of a relay race team member, who needs to wait for the moment to take the baton and run
• The zappos example of helping customers
• On the balance between personalization and privacy
• The skills needed for an effective UX professional
• Curiosity, humility and influencing skills
• UX professionals as change agents, or as sales people
• Clever v/s usable design
• The benefit of spending time to understand the problem and analyze solutions and approaches before jumping in to create wireframes etc
• The limitations of canvas based design tools
• The reason for starting his podcast, saving UX
• Significance of lean approaches and fast learning loops in UX
• The role of design in customer loyalty
• Impact of AI based approaches on UX professionals
• His career tips for new entrants as well as persons considering a career switch to UX domain

Jeremy Kriegel is a UX leader, very active on various professional forums.He is also the host of the podcast ‘Saving UX’

https://www.linkedin.com/in/jeremykriegel/