technologyJun 9, 202152:03pending
Customer Success | Scaling Your Startup S2E9 with Statusphere's Kristen Wiley & Techmate's Nicole Beals | E1229
About this episode
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)
Get every episode summarized
Each time This Week in Startups publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from This Week in Startups
Dr. Mark Hyman on Function Health & GLP-1 microdosing | E2334
This Week in Startups
Sep 4, 202658:29completed
Becki DeGraw on spinouts, IP licensing & clean exits | Wilson Sonsini Startup Le...
This Week in Startups
Sep 3, 202617:54completed
VC experts on why Physical AI funding is heating up | E2333
This Week in Startups
Sep 2, 20261:20:16failed
Are AI Agents forming "civilizations" or is this just a psy op? | 2332
This Week in Startups
Aug 31, 20261:06:47pending