Customer experience first with David G Ewing

I am in conversation with David G Ewing, CEO of Motiv. In this first part of the conversation, David talks about:

• His initial days in Detroit, where he grew up
• Meeting the CEO of Oracle, Larry Ellison and how that influenced some of his later decisions in choosing the area of work
• When building solutions, how and why technology under the hood has to be invisible, while focusing primarily on the user experience
• Using the customer journey mapping technique to better understand customer experiences
• The importance of the team being empathetic to customers

Listen on!

I asked him about how he thinks some of the AI based approaches are likely to impact the customer experience.

The answer to that and a lot more interesting topics in the next part of our conversation - in the next episode.

Do not miss it.

David G. Ewing, CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude Engineering graduate, David's leadership has earned Motiv a spot on the Inc 5000 list. As president of The Entrepreneur's Association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son's robotics team.

More information about David can be found at his web site, https://www.davidqewinq.com ,

Motiv's website, https://motivcx.com  or on Linked In at Linkedin.com/in/davidgewing