Build Relationships and Solve Problems with Roman Villard

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Repeat guest Roman Villard built Full Send, his Boulder-based accounting firm, on a deliberately contrarian premise: hire leadership first, reject the CAS label, and train your team to think like the business owners they serve. Four years and 18 team members later, split between Colorado and Argentina, the results suggest he was onto something. He covers a lot of ground with Terrell Turner on Episode 267 of The Unique CPA: the weekly Friday training rhythm Roman runs entirely from team-submitted topics, why "build relationships and solve problems" is a more honest job description than any service-line acronym, and how managing across cultures has forced a more intentional approach to feedback than most firm owners ever develop. They also get into the genuine complexity of AI adoption right now: Roman is candid that even firms on the forefront are still figuring out how all the moving pieces fit together. (And then there are the 34 miles and 8,000 feet of vertical he's about to run!)

Get the full show notes and more resources at TheUniqueCPA.com