055: PolyAI's VOX Horizons annual conference recap
About this episode
** Catch a replay of VOX here: https://poly.ai/vox-2024/ **
Damien and PolyAI CEO Nikola Mrkšić as they rewind to Thursday, November 14th, covering the evolution and challenges of automatic speech recognition in voice AI and automation for contact centers, emerging trends in CX and customer satisfaction, and tips on boosting ops without sacrificing quality. Hear insightful recaps from industry leaders, such as Lauren Sullivan from Howard Brown Health and Jo Lai from Hopper, and get a sneak peek into the future of AI-driven customer service.
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