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面對奧客,充滿情緒勞動怎麼辦《你可以有情緒,但不要往心裡去》|哇賽讀心書01

哇賽心理學

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「情緒是從內在自我發出的信號,抑制或者偽裝情緒的時候,內在自我跟實際自我會分離,會讓我們覺得自己很虛假。最終導致自我疏失。」

「遇到無事生非的人我們應該生氣、與之爭吵。但換另外一個角度想,那個人是為了掩飾自己的脆弱,所以才傷害別人,這就會成為我們擺脫負向情緒的契機了。」

*情緒勞動一詞在節目中有少數誤稱為情緒勞務(emotional labor),兩者指得是相同的概念

推薦收聽:歸屬感與孤獨《你可以有情緒,但不要往心裡去》|與你一起閱讀01
https://apple.co/3WhnyjY

推薦閱讀《你可以有情緒,但不要往心裡去
http://bit.ly/3W1nu80

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主談人:蔡宇哲



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面對奧客,充滿情緒勞動怎麼辦《你可以有情緒,但不要往心裡去》|哇賽讀心書01

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