Focus on Customer Service Podcast
Dan Gingiss & Dan Moriarty
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss.Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel o...
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Episodes (15)
Introducing: The Experience Maker
Focus on Customer Service Podcast
Say Goodbye to Focus on Customer Service and Hello to Experience This!
Focus on Customer Service Podcast
Episode 51 - Why the First 100 Days of a Customer Relationship Is Critical (Joey...
Focus on Customer Service Podcast
Episode 50 - Dan Gingiss on his new book Winning at Social Customer Care
Focus on Customer Service Podcast
Episode 49 - The Customer Was Front and Center at Social Media Marketing World
Focus on Customer Service Podcast
Episode 48 - How Zappos Became Famous for Customer Service
Focus on Customer Service Podcast