Doing Customer eXperience Right In The AI Era | Stacy Sherman
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job ti...
Episodes (204)
204. Best Career and Leadership Advice from 30 Women Across Industries
Doing Customer eXperience Right In The AI Era | Stacy Sherman
203. How To Stop Costly Customer Escalations And Fix The Cause | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
202. Why "Satisfied" Customers Leave And How To Keep Them | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
201. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
Doing Customer eXperience Right In The AI Era | Stacy Sherman
199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment
Doing Customer eXperience Right In The AI Era | Stacy Sherman
198. What Fearless Leaders Know About Building Great Customer Experiences | Kris...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
197. CEO Who Proves Customer Feedback Is the Growth Strategy Leaders Overlook |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Ng...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
195. Google's Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Ne...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
194. Gaining a Competitive Edge With An Experience Mindset | Tiffani Bova (Repla...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
193. Customer Service Week: How Top Companies Make It Year-Round | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
192. Emotion as Currency: The New ROI of Customer Experience | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
191. How to Build a Company Culture that Empowers Workers for Optimal Performanc...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
190. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf (Replay)
Doing Customer eXperience Right In The AI Era | Stacy Sherman
189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
188. How to Drive Strategic Growth with Customer Journey Orchestration | Bill St...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
187. Why the 9-9-6 Workweek Trend in AI and Tech Demands Leader Attention Now |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
186. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
185. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Refer...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
184. The Science of Loyalty: Measuring Trust in Customer Relationships | Joe Fol...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
183. The Best of Seth Godin on Doing CX Right®
Doing Customer eXperience Right In The AI Era | Stacy Sherman
182. Breaking Company Silos: The Secret to Customer Experience Excellence | Kati...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
181. Dollars and Sentiment: Measuring the Real Value of Customer Emotions | Patr...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
180. Hooked On Customers: What Legendary Great Companies Do Right (Replay) | Sta...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
179. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems - We...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
178. Why "Satisfied" Customers Leave — And How To Keep Them | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
177. Why Customer Experience Is Failing—And How To Do It Right | Sean Albertson
Doing Customer eXperience Right In The AI Era | Stacy Sherman
176. Differentiating Customer Service vs. Customer Experience and Trends (Replay...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
175. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
174. The Hidden Cost of Executive Escalations And How to End It | Stacy Sherman
Doing Customer eXperience Right In The AI Era | Stacy Sherman
173. Keeping Customer Support Human In An Automated World | Priscilla Brooke
Doing Customer eXperience Right In The AI Era | Stacy Sherman
172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin
Doing Customer eXperience Right In The AI Era | Stacy Sherman
170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherm...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector
Doing Customer eXperience Right In The AI Era | Stacy Sherman
167. Curing the Healthcare Crisis - A Prescription for Better Patient Experience...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
166. Understand Your Customers Better: Data-Backed Ways to Build Relationships |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
164. AI Isn't Just For Software: The Bold New World Of Product Personalization |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson
Doing Customer eXperience Right In The AI Era | Stacy Sherman
162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz
Doing Customer eXperience Right In The AI Era | Stacy Sherman
160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aar...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) |...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025
Doing Customer eXperience Right In The AI Era | Stacy Sherman
156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg M...
Doing Customer eXperience Right In The AI Era | Stacy Sherman
155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence...
Doing Customer eXperience Right In The AI Era | Stacy Sherman