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newsDec 18, 202320:41pending

Where Do Returned Gifts Go?

About this episode

“Easy returns” are an essential part of the online shopping experience. But 20-30 percent of online purchases get sent “back,” which is to say, they then enter the labyrinth of third-party return facilities, destined for re-evaluation, restocking—or possibly, the garbage.


Guest: Amanda Mull, staff writer at The Atlantic.


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Where Do Returned Gifts Go?

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