About this episode
What is the role of a business leader? To tell staff what to do or allow them to decide for themselves? One theory about management is that it should turn itself upside-down and permit those closest to the customer to dictate all sorts of business decisions including pricing, marketing and how to deal with complaints. This programme, first broadcast in 2013, won the Wincott Radio Journalism of the Year Award.
Guests John Timpson, Chairman Timpson Group Nikki King, Honorary Chair, Isuzu Truck UK Sir Gerry Robinson, Chairman Moto Hospitality Producer : Rosamund Jones.
Get every episode summarized
Each time The Bottom Line publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
