UMass Memorial Health: Customer Month Spotlight!
About this episode
Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban.
Our guest is Cliona Archambeault, the Director of Process Improvement at one of our customers, UMass Memorial Health.
Topics and questions:
- In building a culture of improvement, what’s the explanation and expectation for new caregivers?
- Example of small improvements?
- Manager and leadership role?
- Impact of Covid on your improvement work?
- Using KaiNexus for idea system - 'Innovation Station"
- Why a phased approach to roll out?
- Tabulating stats and results numbers?
- 90,000 ideas — putting the old ones into KaiNexus
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