TOEFL ETS = The GREAT BIG INDIAN SCAM!
About this episode
You're going to cancel a test, but not refund? You're cancelling because someone doesn't have ID, and you decide that instead of giving them the opportunity to reschedule, which is legal and able in ETS, you still decide to cancel and keep the money. Also, customer service is a call center of a bunch of Indians in India? Bruhhhh
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