The True Cost of Flexibility: Rethinking Customer Accommodations Ep. #121

In today's episode, we're going to unravel a common challenge that many of us are facing — the impact of accommodating customer requests to skip services. We've all been there, bending over backward to keep our clients happy, but at what cost? Stay tuned as we dissect how these well-intended practices have affected our revenues and what we can do as business owners to safeguard our companies moving forward into 2024

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