The Science Of Trust: Mastering Client Conversations With Mary Schmid

Conversations are the basis upon which effective relationships are built. So, what principles and skills can professionals leverage to create conversations that earn trust and facilitate collaboration? Mary Schmid, the creator of the Conversational Edge System, joins the podcast to explain…

Mary teaches professionals working in financial services how to have conversations that result in more trust, more connection, and more long-term relationships with clients. After three decades working as a healthcare executive, she discovered a foundational fact: Masterful communicators know how to put anyone at ease.

In this discussion, we explore:

• How to listen deeply and ask questions to foster trust with clients. 
• The neuroscience behind productive communication. 
• What to do if a conversation isn't going well.
• The power of conversational empathy.

You can connect with Mary's work by visiting her website. And be sure to pick up a copy of her book, Make or Break Conversations: How Smart Financial Professionals Land New Clients and Keep Them for Life here!

Episode also available on Apple Podcasts: http://apple.co/30PvU9