About this episode
Mark and Jesse discuss the role of customer service in a business, and how the alignment of customer expecations with the business owner's strengths (or working genius, if you like) is crucial to customer satisfaction and avoiding burnout. Mark shares an example from his virtual CFO business, which was highly profitable but making him miserable as his promise of what he would deliver was out of alignment with the type of work he enjoyed and thrived on. Jesse recounts a months-long ordeal getting his new car repaired, which ended on a good note -- a shop manager that took accountability for the mistakes of the business and personally took steps to re-align his customer service with Jesse's expectations.
Mark Butler
The Money School: https://moneyschool.works
YNAB
Get every episode summarized
Each time Beginning Balance publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from Beginning Balance
Stop Trusting Your Gut: Try The Constanza Protocol
Beginning Balance
Jesse Hires Mark, and the Inevitability of Change
Beginning Balance
Jesse Introduces Spendfulness
Beginning Balance
Distractions, Anxious Activity, and Finding Focus
Beginning Balance