THE GLASS CAGE (DISTRICT LIABILITY)

Show Notes (Drive Version)

Episode Title: The Glass Cage: District Liability & Risk (Episode 74)

Episode Description: "You can't be everywhere. But your standards can be."

For a District Manager, a safety incident isn't just a tragedy; it's a liability nightmare. If you aren't auditing for "The Broken Window," you are leaving your company open to negligence claims.

In this episode of Drive, Mike Hernandez teaches you how to audit for Risk Patterns across your territory. Plus, we give a special shout-out to Kristin (Member #1) for leading the charge! We discuss why "The Night Ride" is the most important visit you'll make this month, and Mike shares his personal "Lucas Plan" story to remind you that leadership is a marathon, not a sprint.

What You Will Learn:

• The Pattern Audit: How to spot systemic safety failures across multiple stores (it's never just one lightbulb).
• The Broken Window Theory: Why a neglected exterior attracts crime and drives away customers.
• Liability & Negligence: Understanding that your lack of documentation can be used against the company in court.
• The "Lucas Plan": Mike shares his 25-year journey to earning his degree—proving that resilience is the most important qualification for a DM.
• Community Shout-Out: Celebrating Kristin (Member #1) as a model for proactive leadership.

Resources & Links:

• 📲 Download the District Safety Scorecard: Text the word AUDIT to 956-897-9192.
• 🎧 Recommended Listen: Arrive: Episode 84 (Hear how the Owner analyzes the insurance premiums and asset risk).