The Courageous Podcast Episode #7: Michael Stahl (Servpro, CMO)

Show Notes:

4:39 - ServPro's Time to shine (during Quarantine)

5:32 On the front line cleaning up the crisis

7:19Getting  Calls To Clean Up Covid

8:07 The Courage to Suggest a Pivot (6 weeks into his new job)

8:35 We Serve Up A Different Title For ServPro's CMO

9:27 Launching "Certified ServPro Clean"

10:29 With Covid, it isn't about what you can see; it's what you can't see

11:34 Attacking Covid with The 3Cs

12:30 The difference betwen 1) the emergency clean, 2) the proactive "reduce the spread of Covid" clean

14:05 Never Stop Listening

16:42 The Courageous Cleaning Teams In The Field

17:59 "This is a Villain You Can't See"

19:29 The importance of the C-Suite having opens lines of communication

19:47 This is Our Time

21:54  Did Michael Make Believers or Fake Believers?

24:07 The #1 Priority for  CEO's: Keeping physical premises safe

25:46 Building Internal Trust

33:19 Navigating United Healthcare

38:03 Why Not You. Why Not Now.

39:12 Putting what he calls "the trifecta" in play

40:07 Trifecta: Do Good Work. Get Compensated for doing so. Expand the brand (all at the same time).

42:57 Making the world a bit better -- especially when that means spending time away from your family.

44:54 Courage Breeds Courage