The Best Ideas Still come from Talking to Humans
About this episode
In this episode, Kristina Shen (Managing Partner, Chemistry) interviews Ashwin Sreenivas (CTO & Co-founder, Decagon) about how conversational AI can enhance customer engagement and simplify support operations for businesses.
Ashwin recounts the origins of Decagon and the co-founder chemistry that made it possible. The conversation explores how great teams navigate the idea maze with speed, conviction, and a sharp focus on building something customers truly need—and will pay for. And in a world increasingly shaped by AI, Ashwin makes a compelling case for the most timeless principle of all: spend real time with the real people who will use your product.
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Elements: A Chemistry Speaker Series
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