The $5,000 Training Mistake That Led to a Breakthrough — Andrew Dubler & Gary Skole

Andrew Dubler thought he'd solved his agency's dementia care problem with a $5,000 training program—until Gary Skole showed him why it was failing. In this raw conversation, they reveal:

• The shocking gap in most dementia training (and why caregivers forget 80% of it)
• How a 90-second video fixed an overnight staffing crisis
• The "dementia coach" role that slashed turnover
• Andrew's wake-up call when his blood pressure spiked at a county fair

Lesson Takeaways:

1. Long trainings = wasted money. TED-style micro-lessons outperform 4-hour lectures.
2. Dementia care is your hidden profit center. Specializing lets you charge 20-30% more.
3. Caregivers need wins fast. A 7-minute video can save a shift (and a client relationship).
4. Burnout starts at the top. Andrew's meditation habit now saves him 10 stressful hours/week.

Timestamps:

00:00 - Introduction

03:15 - The DVD that exposed home care's dementia knowledge gap

06:40 - Live example: How a 1:47 video stopped a client's aggression

09:22 - Why dementia skills work for ALL high-needs clients

12:10 - The 76-hour/week caregiver retention secret

15:30 - Bringing an Atlantic City pianist back to life

18:45 - "Our referral source fired us over a shopping addiction."

22:00 - How merging agencies created Alls Better

25:15 - Andrew's blood pressure wake-up call at the fair

Quotes

1. "Doctors don't know dementia. Managed care doesn't know dementia. Most agencies? Clueless." — Gary
2. "That 90-second video paid for a kid's class trip." — Andrew
3. "If your training doesn't work by 3PM on referral day, you're gambling." — David

Resources:

AlzBetter: https://alzbetter.com/

AlzBetter on LinkedIn: https://www.linkedin.com/company/alzbetter/

Connect with Gary Skole on LinkedIn: https://www.linkedin.com/in/gary-skole-a01a247/

Connect with Andrew Dubler on LinkedIn: https://www.linkedin.com/in/andrew-dubler-484093143/

Connect with David Knack on LinkedIn: https://www.linkedin.com/in/david-knack/

Connect with Zingage on LinkedIn: https://www.linkedin.com/company/zingage/

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Watch Episode on Zingage's YouTube: https://www.youtube.com/@Zingage