Steve Gordon: Inside the California DMV's Transformation

Guy Kawasaki sits down with Steve Gordon, Director of the California Department of Motor Vehicles (DMV). Gordon, a former Cisco Systems executive, shares how he transformed one of the state's most crucial yet historically frustrating agencies into a customer-focused operation. From implementing digital signatures to managing a network of 220+ offices, Gordon reveals the innovative approaches that revolutionized the DMV experience. His leadership philosophy of "management by driving around" and commitment to operational excellence offers valuable lessons for any organization seeking to improve public service.

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Guy Kawasaki is on a mission to make you remarkable. His Remarkable People podcast features interviews with remarkable people such as Jane Goodall, Marc Benioff, Woz, Kristi Yamaguchi, and Bob Cialdini. Every episode will make you more remarkable.

With his decades of experience in Silicon Valley as a Venture Capitalist and advisor to the top entrepreneurs in the world, Guy’s questions come from a place of curiosity and passion for technology, start-ups, entrepreneurship, and marketing. If you love society and culture, documentaries, and business podcasts, take a second to follow Remarkable People.

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