STEPHEN VAN BELLEGHAM - Joy is your KPI (Key Performance Indicator)
About this episode
#135: How do you measure your success? Is it with the amount of downloads and likes you get? Is it the amount of new leads?
Steven Van Belleghem his a customer experience expert with over 150,000 international book sales.
Today, Steven is shares how you can get insights from your customers. Let's face it the more you know about your consumer, the more often you can delight and bring joy, which keeps them coming back.
We also discuss;
Clearly define your audience.
How to measure joy and excitement.
Why you need friction hunters.
https://www.stevenvanbelleghem.com/
https://www.youtube.com/user/StevenVanBelleghem/videos
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