
About this episode
In this solo episode of Travis Makes Money, host Travis Chappell breaks down the three core types of trust that drive sales and long-term customer relationships. Drawing from his years of door-to-door sales and online business, he explains how to intentionally engineer trust so that more of your conversations turn into transactions.
On this episode we talk about:
The biggest obstacle in cold outreach and why you actually start at “negative trust” with prospects.
How referrals and warm introductions let you “borrow trust” and massively increase your close rate.
What competence trust is and how to build it with credibility, PR, and podcast guesting.
Why caring trust (showing you genuinely have the client’s best interest at heart) keeps people coming back.
How community trust, stages, and other people’s audiences can instantly lower the barrier to doing business with you.
Top 3 Takeaways
Your sales problem is often a trust problem, especially in cold environments where people didn’t ask to hear from you and start out skeptical of your intentions.
You can deliberately build competence, caring, and community trust through authority-building moves like guest podcast appearances, consistent content, and deepening relationships.
When trust is high, the only real remaining barrier is whether someone actually needs what you sell—trust converts attention into transactions.
Notable Quotes
“It’s not even like you’re starting from zero trust—when you’re cold calling or knocking doors, you’re starting from negative trust.”
“Maybe they trust that you’re a good person, but do they trust that you’re actually good at what you do?”
“Trust will always lead to transactions—people have to trust you at least a little bit before they pull out their credit card.”
Connect with Travis Chappell:
LinkedIn: https://www.linkedin.com/in/travischappell
Linktree: https://linktr.ee/travischappell
Instagram: https://www.instagram.com/travischappell
Other (Website): https://travischappell.com
Travis Makes Money is made possible by High Level – the all-in-one sales and marketing platform built for agencies, by an agency. Capture leads, nurture them, and close more deals—all from one powerful platform, and get an extended free trial at gohighlevel.com/travis.
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