ServiceNow Says Windsurf Gave Its Engineers a 10% Productivity Boost

In this episode of The New Stack Agents, ServiceNow CTO and co-founder Pat Casey discusses why the company runs 90% of its workloads—including AI infrastructure—on its own physical servers rather than the public cloud. ServiceNow maintains GPU hubs across global data centers, enabling efficient, low-latency AI operations. Casey downplays the complexity of running AI models on-prem, noting their team’s strong Kubernetes and Triton expertise. 

The company recently switched from GitHub Copilot to its own AI coding assistant, Windsurf, yielding a 10% productivity boost among 7,000 engineers. However, use of such tools isn’t mandatory—performance remains the main metric. Casey also addresses the impact of AI on junior developers, acknowledging that AI tools often handle tasks traditionally assigned to them. While ServiceNow still hires many interns, he sees the entry-level tech job market as increasingly vulnerable. Despite these concerns, Casey remains optimistic, viewing the AI revolution as transformative and ultimately beneficial, though not without disruption or risk. 
 

Learn more from The New Stack about the latest in AI and development in ServiceNow 

ServiceNow Launches a Control Tower for AI Agents

ServiceNow Acquires Data.World To Expand Its AI Data Strategy 

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