Daniele Catalanotto and Guy Martin discuss principle number three from the Service Design Principles 1-100 book, written by Daniele.
- 00:00 Open
- 00:05 Welcome
- 00:52 Where are businesses making it harder to return?
- 02:05 Hotel Registration
- 02:56 What about privacy?
- 04:12 Small businesses have an edge
- 05:09 The Coffee Shop
- 07:54 Video Streaming
- 09:12 Outro
