technologyAug 26, 202623:37pending
Scaling Agentic Automation With Open Architecture - with Arun Chandra of NICE
About this episode
A quarter of enterprise teams have gotten a single AI channel into full production — the rest are stuck somewhere behind it.
In this episode, Arun Chandra, Chief Operating Officer at NiCE, explores why that gap persists and what closes it.
The conversation covers getting data, knowledge, and organizational context ready for scale, building the financial case for AI investment with the CFO, and how open protocols like MCP are reshaping enterprise architecture decisions.
This episode is sponsored by NiCE Cognigy.
Learn how leading organizations approach AI investment more like a venture portfolio, and why interdisciplinary collaboration is critical to defining the right data for AI success. Download our free PDF report, "Beginning with AI," at emerj.com/aik1
Get every episode summarized
Each time The AI in Business Podcast publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
More from The AI in Business Podcast
Responsible Generative AI in Healthcare and What Leaders Need to Know for 2026 -...
The AI in Business Podcast
Sep 8, 202621:54completed
Building AI Into Systems That Can't Afford to Be Late - with Drew Barbier of MIP...
The AI in Business Podcast
Sep 4, 202620:09completed
AI-Powered Revenue Operations: The Future of Sales for SMBs - with Vanessa Tabbe...
The AI in Business Podcast
Sep 2, 202630:58pending
Where Agentic AI Pays Off in the B2B Back Office - with Chris Bradley of Veritiv
The AI in Business Podcast
Sep 1, 202620:49pending