Romance Scams: Protecting your Heart and your Wallet

In this episode of MakingCents, host Emily Bigham talks with Carrie Foran Sepulveda, Vice President of Fraud and Physical Security Strategy at Navy Federal, about romance scams — an increasingly common form of fraud, especially in the digital age when many people are seeking connection online.

Together, they explain how romance scams work, the common red flags to watch for, and why these schemes can be so emotionally and financially damaging. Carrie shares insights from working directly with members, emphasizing how trust and emotional connection are often exploited, and why anyone can be vulnerable.

Listeners will also learn practical steps to protect themselves, what to do if something feels off, and how Navy Federal supports members through fraud prevention and recovery, ensuring no one has to navigate these situations alone. Want to take the next step toward protecting your money? 

• Real Romance Scam Stories (00:58)
• Recognizing Red Flags (11:29)
• Practical Steps to Protect Yourself (20:43)

Check out these resources designed to help you stay informed and secure.

• What’s a Financial Scam and How Do You Report One? 24/7 Navy Federal Support
• Common Scams Targeting Active Duty Servicemembers, Veterans and Their Families
• Avoid Phone Scams and Vishing (Voice Phishing)