Recruiting and Customer Experience Trends with Christina Russell
About this episode
Recruiting. It’s the biggest challenge for franchise systems this year, especially in the beauty and personal services space.
Christina Russell is the CEO of Radiance Holdings and joins the podcast to share how her brands including Woodhouse Day Spas and Sola Salon Studios are creating unique customer experiences to retain and recruit successful professionals and entrepreneurs.
Christina also shares ideas on the evolution of what she calls joyful brands or happy brands as well as the latest trends for platform companies and acquisitions.
Thanks to Serviceminder and AnswerConnect!
And we’ll see you Monday at FCXC in Atlanta with The IFA, Franchise Update Media, and Eulerity!
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