Nottinghamshire Council's AI Boosts Efficiency in Social Care

0:00On March 5th, Nottinghamshire County Council is rolling out artificial intelligence in frontline services like adult social care and education. They're using tools such as machine learning, for predictions and generative AI for summaries, all aimed at cutting admin work and boosting efficiency. A RISA report details their safeguards against risks like bias and data security. To handle concerns, the council is building strong governance with plans for an AI board, steering group, and center of excellence. They're drafting a full policy, offering staff training on tools like Microsoft co-pilot and joining national forums for best practices. Early results from adult social care look promising. A tool called Magic Notes transcribes assessments and creates summaries, slashing the share of staff spending over half their time on paperwork from 56% to 23%. Notes submissions within one day jumped to 73%, and staff rated their client conversations much higher. Meanwhile, a co-pilot pilot with hundreds of users saved nearly 400 hours, especially

1:04on meetings and automation. Survey show quicker case recording and more focus on residents. The council plans a cautious expansion, testing AI for scheduling, planning forecasts, and family support while tying it to proven needs. This approach will help meet their service goals without unnecessary risks, without unnecessary