About this episode
Hospitality is at the core of what our industry is all about, we make people feel welcome and help customers enjoy themselves. This happens all over the world and happens in the classiest of places to the darkest dive bars. These fundamentals while sometimes common sense, are still needed to be taught to your staff so everyone is bringing that same level of service and hospitality to their respective operations. Nick of Boxset Collective and Chris of Nightengale/ Hawksworth exemplify those great fundamentals and have the ability to teach them to anyone willing to learn. Hospitality is what truly brings people back to your establishment, food and drink are important, but if you can make a guest feel special, they are yours for life. Take a listen, I hope you learn something, and please, let us know what you think.
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