New things we are trying in our business in 2026

This week, it's just Rachel and Lynne as they discuss changes they're making in their freelance businesses in response to shifting client needs, including experimenting with new services and focusing on deeper client relationships.

Rachel plans to consistently send a client newsletter, launch a formal email marketing offering, and pitch LinkedIn thought-leadership services built from interviews.

Lynne is going deeper with existing tech tools (including AI features), running her business more fully through digital systems such as calendars and Trello, and upselling blog posts and case studies into more strategic, ongoing work. She also highlights the value of in-person meetings and site visits for better interviews, stronger relationships, and fresh story ideas. 

They also talk about giving genuine positive feedback to clients and sharing wins publicly. Rachel shares Rachel's List experiments: making the jobs board free, increasing in-person member events, launching "Booked Out Bingo", using personalised welcome videos, and trialling a new early-career freelancer membership with a private podcast.

Find Lynne www.lynnetestoni.com

Find Rachel www.rachelsmith.com.au

Rachel's List www.rachelslist.com.au

Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details.

Episode edited by Marker Creative Co www.markercreative.co