New multilingual AI agent tracks air waybills, search rates, more

Airfreight technology provider CargoAi is using advanced AI software to automate quoting, tracking, emailing and payments.

The company this week launched a unified AI agent to integrate multiple AI functions and tools into a single autonomous software solution.

“The next stage of this AI revolution is the AI agent,” CargoAi founder and Chief Executive Matt Petot says in this week’s episode of “Cargo Facts Connect,” in a discussion on the tool’s development.

CargoCoPilot Agent can automate responses to up to 50% of the emails received by airlines and freight forwarders, according to the company. The multilingual agent can also operate across WhatsApp, partner platforms and CargoAi’s CargoMart platform.

The agent, CargoAi said, can:

• Track air waybills with real-time updates;
• Perform rate and capacity searches using plain language, such as “300 kg SIN to JFK next Tue”;
• Auto-book directly in airline systems; and
• Provide answers to questions relating to ground handling, surcharges, contacts and other frequently asked questions.

CargoCoPilot will enable users to increase productivity as if they had far more employees, Petot said.

“In terms of coding, we have twenty developers in our team,” he said. “We had twenty developers last year, but now every developer is using AI agents, and the output of our developers is much more than before. It's forecasted to double at the end of the year, and that's really exactly the same that I think we can do with airlines.”

In this week’s episode of “Cargo Facts Connect,” hear about the air cargo industry’s growing embrace of AI and new technologies being launched as CargoAi’s Petot speaks with Cargo Facts Deputy Editor Yael Katzwer.